Privacy Policy

Jameel & Ameen is committed to ensuring that we respect the privacy of your personal information in our care. We understand that protecting personal information is important and aim to always handle personal information securely, carefully & in a confidential manner.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our Services.

1. Information We Collect

We collect various types of information to provide and improve our Services to you:

Personal Information You Provide:

Contact Information: Full name, email address, phone number, and physical address for shipping and billing purposes
Account Details: Username, password, security questions and answers for registered accounts
Payment Information: Credit/debit card details, bank account information (processed securely through our payment processors)
Purchase History: Details of products you have purchased, returned, or exchanged
Communication Records: Correspondence through email, live chat, or other support channels
Preferences: Product wishlists, size preferences, and style interests

Information Collected Automatically:

Device Information: IP address, browser type and version, operating system, device identifiers
Usage Data: Pages visited, time spent on site, clickstream data, referring/exit pages
Location Data: Approximate geographic location derived from IP address
Cookies and Tracking Technologies: Small data files stored on your device (see Section 5 for details)

Information from Third Parties:

Social Media Platforms: When you interact with us through social media or use social login features
Payment Processors: Confirmation of payment transactions and fraud prevention data
Analytics Providers: Aggregated data about website usage and performance
Marketing Partners: Information about the effectiveness of our advertising campaigns

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment:

To process and fulfill your purchases of our traditional Arabic clothing
To arrange for shipping and provide order tracking information
To handle returns, exchanges, and refunds in accordance with our policies
To send you order confirmations, shipping notifications, and delivery updates

Customer Service and Support:

To respond to your inquiries and provide personalized assistance
To troubleshoot technical issues and improve our Services
To gather feedback about your shopping experience

Marketing and Personalization:

To send you promotional offers, newsletters, and product recommendations (you may opt-out at any time)
To personalize your shopping experience and show you relevant products
To administer contests, sweepstakes, or other promotional activities

Business Operations and Improvements:

To analyze customer behavior and preferences to improve our products and Services
To conduct market research and develop new product offerings
To monitor and prevent fraudulent transactions and security breaches
To comply with legal obligations and enforce our Terms of Service

3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers:

Payment processors (e.g., PayPal, Stripe) to complete transactions
Shipping carriers (e.g., DHL, FedEx) to deliver your orders
IT service providers for website hosting, maintenance, and security
Marketing platforms to manage our advertising and communications

Legal Requirements:

When required by law or in response to valid legal process
To protect our rights, property, or safety, or that of our customers or others
In connection with any merger, acquisition, or sale of company assets

Business Partners:

With trusted partners who assist us in operating our business, always under confidentiality agreements
With analytics providers to help us understand how our Services are used

We never sell your personal information to third parties for their independent marketing purposes.

4. Data Security Measures

We implement robust security measures to protect your information:

Encryption of sensitive data during transmission (SSL/TLS technology)
Secure storage of payment information using tokenization
Regular security audits and vulnerability assessments
Access controls and authentication protocols
Employee training on data protection best practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain appropriate safeguards.

5. Cookies and Tracking Technologies

We use various technologies to enhance your experience:

Essential Cookies:

Necessary for basic site functionality (e.g., shopping cart, login sessions)

Performance Cookies:

Collect anonymous data about site usage to improve performance

Functionality Cookies:

Remember your preferences (e.g., language, currency)

Targeting/Advertising Cookies:

Used to deliver relevant advertisements (you may opt-out)

You can manage cookie preferences through your browser settings, but disabling certain cookies may affect site functionality.

6. International Data Transfers

As a global business, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

Standard Contractual Clauses approved by the European Commission
Other legally recognized mechanisms for international data transfers

7. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

Access and Portability:

Request a copy of the personal information we hold about you
Request your data in a structured, commonly used format

Correction:

Update or correct inaccurate personal information

Deletion:

Request deletion of your personal information under certain circumstances

Restriction and Objection:

Object to or restrict certain processing activities

Marketing Preferences:

Opt-out of marketing communications at any time (use the unsubscribe link in emails)

To exercise these rights, please contact us at info@jameelandameen.com We may need to verify your identity before processing certain requests.

9. Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations (e.g., tax, accounting requirements)
Resolve disputes and enforce our agreements

Typical retention periods:

Order information: 7 years for tax and accounting purposes
Customer service records: 3 years from last interaction
Marketing preferences: Until you opt-out or request deletion

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification (for registered users)
Displaying a prominent notice on our website

Your continued use of our Services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:

Jameel & Ameen
Email: info@jameelandameen.com

For EU/UK residents: You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of [Country/State], without regard to its conflict of law provisions.

14. Consent

By using our Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.